FAQ

⁠Received a wrong/defective item?

Please WhatsApp us with order details + photos within 24 hours of delivery. Our team will arrange a replacement.

Can I preorder from the B2B catalog?

Yes — if the MOQ requirement is met.

⁠Do you offer customization?

Yes, for the hospitality sector only, subject to MOQ.

⁠Do you attend exhibitions?

Yes. Fill in the form to receive our latest updates.

⁠How is the packaging?

Multi-layer protective packaging — comparable to flight cargo standards.

Item out of stock?

Fill in the notification form. We’ll inform you once it’s back.

⁠Shipping time?

4–5 working days from order confirmation.

Maintenance?

Yes- only our product range.